Return & Refund Policy

 

Thank you for shopping at Ninjafox.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the TermsFeed Return and Refund Policy Generator.

The following terms are applicable for any products that You purchased with Us.

 

Interpretation

 

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

 

Definitions

 

For the purposes of this Return and Refund Policy:

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Ninjafox, 143 Camia Rd, Angeles, Pampanga.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to Ninjafox, accessible from https://ninjafoxengineering.com/

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

Your Order Cancellation Rights

 

You are entitled to cancel Your Order within 48 hours without giving any reason for doing so.

The deadline for cancelling an Order is 48 hours from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: support@ninjafoxengineering.com

By visiting this page on our website: facebook.com/ninjafox3d

By phone number: (+63) 919 829 2154

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

 

Returns

• No Returns Accepted: All sales are final. We do not accept returns on any products.

 

Refunds

Eligibility for Refunds:

• Timeframe: Refund requests must be made within 180 days from the date of purchase.
• Conditions: Refunds are only issued if the tracking information shows that the item was "Returned to Sender."

Unclaimed Packages:

• No Refunds on Unclaimed Packages: We do not issue refunds for unclaimed packages.
• Reshipping Option: For unclaimed packages, we offer to resend the item once, with the customer responsible for the additional shipping fee.

Partial Refunds:

Deductions: Approved refunds will be issued as a partial refund, less the original shipping fee and a small processing fee.

Contact Us: If you meet the refund criteria, please contact us with your order details and tracking information:

By email: support@ninjafoxengineering.com

By visiting this page on our website: https://www.facebook.com/ninjafox3d

By phone number: (+63) 919 829 2154

 

Duties and Taxes

• Customer Responsibility: Any duties, taxes, or customs fees imposed on international shipments are the customer's responsibility.

 

Shipping

• Reshipping Unclaimed Packages: Customers are responsible for all shipping costs associated with resending unclaimed packages.

 

Contact Us

If you have any questions or concerns about our Return & Refund Policy, please don't hesitate to reach out:

By email: support@ninjafoxengineering.com

By visiting this page on our website: https://www.facebook.com/ninjafox3d

By phone number: (+63) 919 829 2154